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Privacy Policy 

Last updated: October 23, 2025 

Chatters Limited Partnership, by its General Partner, Chatters GP Inc. and each of its subsidiaries and affiliates, including Chatters Assetco Ltd. and Chatters Salon Limited (collectively, “Chatters” or “we”) is committed to safeguarding the personal information entrusted to us by our Franchisees and Retail Clients. We manage personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) and other applicable privacy laws. This policy outlines the principles and practices we follow in protecting the personal information of our Franchisees and Retail Clients. 

For purposes of this policy, “Franchisee” means a corporation or other entity that has entered a franchise agreement with Chatters to provide the products and services of Chatters to customers, and includes prospective and former Franchisees, “Retail Client” means customers and third parties dealing with the Store locations and business of those Franchisees, as well as Retail Clients of Stores that may be owned by Chatters, and Retail Clients who use the BookMe service offered by Chatters to its customers for appointments at all retail Stores, “Store” includes a salon or combined salon and beauty supply retail business, and “BookMe” is the system owned by Bookme Tickets Pvt. Ltd. through which Retail Clients may book appointments online and through mobile devices. 

Franchisees of Chatters that operate Stores are required to meet privacy laws in their location of operation, and any personal information collected from Retail Clients directly by Franchisees shall be subject to the Franchisee's own privacy policy. 

Copies of this policy are available to any Franchisee or Retail Client on request, and on our Website at www.chatters.ca/privacy-policy.  

The date on which this policy was last amended is indicated above. We reserve the right to change this policy from time to time. If we choose to amend this policy, we will revise the “last updated” date at the top of this policy when we post the updated version. We will display a prominent notice that this policy has been amended on our website www.chatters.ca (the “Website”) for a period of thirty (30) days. The amended policy is effective when posted. Your use of our products and services after we have made changes to this policy will mean that you have accepted those changes.  

WHAT IS PERSONAL INFORMATION? 

Personal information means information about an identifiable individual. This includes an individual's name, home address and phone number, email address, age, sex, marital or family status, an identifying number, financial information, educational history, and video images of an individual. 

WHAT PERSONAL INFORMATION DO WE COLLECT? 

We collect only the personal information reasonable for the purposes of providing products and services to Franchisees and Retail Clients, and for the purposes of managing Chatters and its franchise business. 

From Franchisees we collect personal information needed to:

  • Evaluate suitability of applicants as a Franchisee 

  • Enter into franchise agreements and contracts 

  • Deliver requested products and services 

  • Provide information on warranties for products and services 

  • Notify Franchisees of upcoming events of interest 

  • Initiate, administer, and terminate our Franchisee – franchisor relationships 

  • Ensure Franchisee compliance with our requirements 

  • Meet regulatory requirements 

  • Manage day to day administrative matters 

  • Provide information on future or additional business opportunities 

  • Provide advice with respect to product placement, layout and merchandising 

We also collect personal information from our Franchisees so that Chatters may manage its franchise business, including, without limitation, to improve its franchise business and brand, to monitor Franchisee compliance with obligations (e.g. to Chatters and Retail Clients), to manage Chatters’ liability with respect to safety and security, and to ensure compliance with Chatters’ obligations to its own suppliers. 

We collect Franchisee personal information directly from our Franchisees, in accordance with this privacy policy and as authorized by law. We inform our Franchisees before or at the time of collecting personal information, of the purposes for which we are collecting the personal information. The only time we don't provide this notification is when a Franchisee volunteers information for an obvious purpose. 

We collect personal information of Retail Clients in accordance with this privacy policy and as authorized by law. We inform our Retail Clients before or at the time of collecting personal information, of the purposes for which we are collecting the personal information. The only time we don't provide this notification is when a Retail Client volunteers information for an obvious purpose. From Retail Clients, we collect personal information in the following circumstances: 

  • For the purpose of responding to or contacting Retail Clients with respect to their interaction at a Store or with a Franchisee 

  • For the purpose of providing Retail Clients the ability to make appointments through BookMe 

  • For the purpose of operating our Chatters Rewards Loyalty Program. Read the Terms and Conditions for our Chatters Rewards Loyalty Program. 

  • In the normal course of our day to day business operations where Chatters owns and operates Stores 

Personal information of Retail Clients which is collected at a Franchisee-operated Store is subject to the privacy policy of that Franchisee. 

BookMe is operated by a third party service provider, Bookme Tickets Pvt. Ltd. To use BookMe, Retail Clients must enter certain personal information into the service operated by BookMe. Such personal information is collected, used and disclosed by Chatters solely for the purpose of scheduling appointments with Retail Clients, and for assessing the frequency of use of the BookMe service by Retail Clients, so we can determine the value of such offering to us or Retail Clients. 

CONSENT 

We ask for consent to collect, use or disclose Franchisee and Retail Client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. With respect to personal information of Retail Clients collected by a Franchisee, we rely on the consent obtained by our Franchisees to disclose that personal information to us to use for the purposes for which you have consented in this policy. 

As a Retail Client or Franchisee you may withdraw your consent to the use and disclosure of your personal information at any time, unless the personal information is necessary for us to fulfill our legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information. 

We may collect, use or disclose Retail Client or Franchisee personal information without consent only as authorized or permitted by law. For example, we might not request consent when the collection, use or disclosure is reasonable for an investigation or legal proceeding, to collect a debt owed to our organization, in an emergency that threatens life, health or safety, or when the personal information is from a public telephone directory. 

Commercial Electronic Messages: We may use your personal information to send you certain commercial electronic messages, namely emails or text messages (e.g., electronic receipts, transaction updates, etc.). In most cases, we rely on your implied consent to send commercial electronic messages. You may provide us with implied consent to receive commercial electronic messages when you make a purchase of a good or service from us, or make an inquiry about our products or services. This implied consent is valid for a limited period of time as set out by law (e.g. up to two years from your last purchase or six months from your last inquiry).  

If you consent to receive text messages, Chatters offers its customers mobile alerts regarding marketing messages, sales, events and product releases by SMS message. Message and data rates may apply; check with your cellular or data carrier for information. 

You are free to withdraw your consent at any time - you may opt out of marketing emails or texts by clicking the “unsubscribe” option in the email, by texting the word STOP to 78953 or replying STOP to any of the text messages you have received from Chatters (as applicable). These are the exclusive methods for opting out. Your opt-out request with respect to texts may generate a confirmation text or a texted request to clarify the text message program to which it applies (if you have more than one).  

Online Technologies: We may collect certain types of information electronically when you interact with Chatters, emails, social media accounts, online advertising, or through technologies such as cookies, web beacons, single pixel gifs and analytics engines. This information helps us understand what actions you take on our Website and allows our Website to work correctly. 

For example: We may use your location or language preference to auto-select features when you visit our Website; we may use information about your purchase on our Website to provide you with interest-based advertisements based on your purchasing profile; and we may collect, combine and categorize your personal information on an aggregated basis to identify purchasing patterns to help us analyze our businesses to better serve customers. 

The technologies and services we use include: 

  • Cookies, which are small text files that are saved on your computer when you visit a website so that information can be saved between visits, such as your login credentials or language preferences. For example, cookies allow you to log in quickly when you visit our sites. Read our full Cookie Preferences Policy: https://chatters.ca/cookie-preferences.  

  • Web beacons, and single pixel gifs, which are small image files that have information about you, such as your IP address, that can be downloaded when you visit a website or open an e-mail. This allows us to understand your online behaviour, monitor our email delivery, and provide you with interest-based advertising. These tools also allow our third-party tracking tools to gather information, such as your IP address, and provide this back to us in an anonymized, aggregate form (i.e., in a manner that prevents us from identifying you personally). Aggregate information refers to personal information compiled and expressed in a summary form where no personal identifiers are included 

  • Other technologies, such as analytics engines, which pull usage data from multiple sources and help manage and collect this data to use for personalization, interest-based advertising, customizing content and other methods to gain insights into our customers’ needs and preferences. For instance, we use Google Analytics which allows us to see information on user website activities including, but not limited to, page views, source and time spent on our Website. This information is depersonalized and is displayed as numbers, meaning that it cannot be tracked back to individuals. You may opt out of our use of Google Analytics by visiting the Google Analytics opt-out page and installing the official Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.  

Through these technologies, we may collect personal information as follows: 

  • Third-party social networks that provide interactive plug-ins to enable social network features (e.g., to connect to Facebook) on the Website may use cookies to gather information on your use of the Website. How this collected personal information is used by a third party is dependent on the privacy policy of the social network, which is available on the applicable parties’ website. We encourage you to review the privacy policies of third parties as well. Third parties involved may use these tracking methods such as but not limited to cookies to achieve their own business goals and purposes by relating and combining information about your usage of our Website to any other personal information they may have collected on you. We may also obtain and use analytical and statistical information from third-party social networks to help us measure performance and effectiveness of content we display on social networks, for example, by measuring impressions and clicks on the content we promote 

  • Google Ads: We use Google Ads Remarketing to advertise our products and services across the Internet and to advertise on third-party websites (including Google) to previous visitors to our Website. Google Ads remarketing will display ads to you based on what parts of the Website you have viewed by placing a cookie on your web browser. It could mean that we advertise to previous visitors who haven’t completed a task on our Website, or this could be in the form of an advertisement on the Google search results page, or a website in the Google Display Network. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is only used to indicate to other websites that you have visited a particular page on our Website, so that they may show you ads relating to that page. If you do not wish to participate in our Google Ads Remarketing, you can opt-out by visiting Google’s Ads Preferences Manager 

  • Online Interest-based Advertising: We may also allow a limited number of trusted third parties to install cookies on your hard drive from our Website. Our Website may include third-party advertising and links to other websites which may be used to generate personalized advertisements. Personalized ads, sometimes referred to as interest-based or behavioral ads, are ads based upon information about you, such as your page views on our Website, your information requests or purchases on our Website. We participate in the Meta Custom Audience program (which allows businesses to create highly targeted ad campaigns by re-engaging or excluding specific user groups based on their interactions with a brand's Meta platforms and website, or by uploading personal information of their own customers). We share your information with Meta, which will assist in delivering relevant advertising to our customers who also use Meta. Please refer to Meta’s privacy policy for additional information about Meta’s privacy practices: https://www.facebook.com/privacy/policy/. 

 

Advertisers and other third parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content displayed on our Website are part of the group that the ad or content is directed towards. Advertisers or ad companies working on their behalf sometimes use technology to serve the ads that appear on our Website directly to your browser. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. We do not have access to or control over cookies or other features that advertisers and third-party sites may use, and the information practices of these advertisers and third-party websites are not covered by our Privacy Policy. Please contact them directly for more information about their privacy practices. You can also generally opt-out of receiving personalized ads from third-party advertisers and ad networks who are members of the Digital Advertising Alliance of Canada (“DAAC”). Please visit the DAAC opt-out tool page for more information: https://youradchoices.ca/en/tools.  

You may delete or disable certain of these technologies at any time via your browser. However, if you do so, you may not be able to use some of the features on our Website.  

HOW DO WE USE AND DISCLOSE PERSONAL INFORMATION? 

Except as may be permitted or required by law, we will only use and disclose your personal information to fulfill the purposes for which it was collected (and in accordance with this policy). We do not disclose your personal information to any parties other than to our service providers, partners, and our affiliates, and their respective directors, officers, employees, agents, consultants, advisors or other representatives that have a need to use your personal information to provide or improve our goods or services, to legal or regulatory authorities, or for other purposes for which you have provided your consent.

We may share your personal information with our service providers for the following purposes: 

 Category of Service Provider 

 Type of Disclosed Personal Information 

 Purpose(s) for Disclosure 

 Customer relationship management service provider 

 Name, contact information, purchase history, loyalty program activity 

 To assist Chatters with the provision and operation of our loyalty program 

 Online booking service provider 

 Name, contact information, appointment details, service preferences 

 To assist Chatters and Retail Clients with booking appointments online 

 Payment processing service provider 

 Name, contact information, payment information (e.g., credit card details) 

 To assist Chatters with receiving payments for its goods and services 

 Website analytics service provider 

 IP address, device information, browsing activity, pages visited 

 To provide Chatters with insights into its Retail Clients’ needs and preferences 

 Advertising service provider 

 Demographic information, browsing behavior, purchase history 

 To provide Chatters with ad campaigns 

 

In addition, Chatters may collect and access video surveillance footage (whether at a Chatters-operated Store or a Franchisee-operated Store) for purposes of monitoring licensed sales, security and loss prevention, and management of Chatters' liability, and upon request by a Franchisee, in order to provide advice to that Franchisee with respect to product placement, layout and merchandising. Such footage may capture personal information (such as video images) about Retail Clients and employees of Stores.

If we wish to use or disclose your personal information for any new business purpose, we will ask for your consent. We disclose non-personal information to third parties as reasonably necessary to meet our business needs. We do not disclose your personal information to third parties for their own direct marketing purposes without your consent. We do not sell or rent your personal information to third parties for any purpose.

HOW DO WE SAFEGUARD PERSONAL INFORMATION? 

An organization must protect personal information that is in its custody or under its control by making reasonable security arrangements against such risks as unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction. We protect your personal information in a manner appropriate for the sensitivity of the personal information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information. Specific mechanisms include limiting disclosure of personal information to Chatters’ employees that reasonably require it to carry out their functions, physical locks and storage security and implementation of web passwords and IT security systems. When we collect video footage of our Stores that may include your personal information, we limit access to certain senior officers of Chatters who will use that personal information only for authorized purposes noted above. 

We also use appropriate security measures when destroying Retail Client and Franchisee personal information, including shredding paper records and to the extent reasonably possible, permanently deleting electronic records. 

All our service providers and contractors are contractually obligated to employ appropriate data security measures with respect to your personal information and to collect/use/disclose it only within the scope required for the provision of our goods and services. However, we are not responsible for the actions and privacy policies of these third parties and their systems, programs, websites and/or applications. Check the privacy policies of these third parties for information on their privacy practices. 

The personal information we collect, use or disclose may be stored or processed on servers located outside of Canada, such as in the United States. The laws of the United States differ from those in Canada. Subject to the laws in place in the United States, we ensure that protections are in place to maintain equivalent data protection standards. By providing us with personal information, you understand and expressly agree that we may transfer it outside of Canada as part of our services. If you do not agree to the transfer of your personal information outside of Canada, do not provide us with personal information or use our goods or services. It is important to remember that no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you suspect an unauthorized use or security breach of your personal information, please contact us as soon as possible. 

We retain Franchisee and Retail Client personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes. 

We make every reasonable effort to ensure that Franchisee and Retail Client personal information is accurate and complete. We rely on our Franchisees and Retail Clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases, we may ask for a written request for correction. 

RIGHTS REGARDING PERSONAL INFORMATION 

Franchisees and Retail Clients have a right of access to their own personal information in a record that is in our custody or under our control, subject to some exceptions. For example, organizations are required under the PIPEDA to refuse to provide access to information that would reveal personal information about another individual. Organizations are authorized under PIPEDA to refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged. 

If we refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record. 

You may make a request for access to your personal information by writing to: 

Legal & Development 

Chatters Limited Partnership 

271 Burnt Park Drive 

Red Deer County, AB T4S OK7 

Or by sending an email to privacy@chatters.ca 

You must provide sufficient information in your request to allow us to identify the information you are seeking. 

You may also request information about our use of your personal information and any disclosure of that information to persons outside our organization, using the above noted contact information. For personal information collected before January 2004, if we do not have a record of disclosures, we will provide information about any disclosure of your information that is likely to have occurred. 

You may also request a correction of an error or omission in your personal information, or the deletion of your personal information, using the above noted contact information; however, please note that we may be required or permitted by law to retain certain personal information (e.g. as a result of contractual obligations). Additionally, if you would like to delete your Facebook data, please follow these steps. 

We may charge a reasonable fee to provide information, but not to make a correction of personal information nor to delete personal information. We will advise you of any fees that may apply before beginning to process your request. 

QUESTIONS AND COMPLAINTS 

If you have a question or concern about any collection, use or disclosure of personal information by Chatters, or about a request for access to your own personal information, please contact Chatters Legal & Development at the above noted address. 

If you are not satisfied with the response you receive, you may also contact the Information and Privacy Commissioner of Canada: 

Office of the Information and Privacy Commissioner of Canada

30 Victoria Street, Gatineau, Quebec, K1A 1H3 

Phone: 819-994-5444 

Toll Free: 1-800-282-1376 

Website: https://www.priv.gc.ca