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Promotional Terms and Conditions
Promotions are valid during the Promotional Period only. Some conditions and exclusions apply. While supplies last. No rainchecks. No pricing adjustments on previous purchases or returned products. Availability and selection may vary. Chatters Limited Partnership reserves the right to correct, amend, or cancel any promotional offers at any time and without notice. FULL TERMS & CONDITIONS
Promo codes are valid for one-time use only, cannot be stacked with other offers, and do not apply to sale items, Moroccanoil, Dermalogica or Bellami products. Discount is applied to applicable items in cart. Items left in your shopping bag are not reserved.
Chatters ships only to Canadian addresses at this time. Orders may arrive in more than one package and on separate days. Chatters Limited Partnership reserves the right to correct, amend, or cancel any promotional offers at any time and without notice.
Shipping & Returns
- Orders are processed 5 days/week
- Your cart will show an accurate estimated delivery time at check out, based on your delivery address.
- Chatters only ships to Canadian addresses at this time.
- Our Standard Shipping carrier is Canada Post for all deliveries, in order to accommodate all shipping needs across Canada. Canada Post will deliver your package to the address indicated on your order. If there is no one available to receive the order, Canada Post will hold your parcel at the closest post office where you will be able to pick it up within a set time frame. In the event the parcel is refused or not picked up within this time frame, it will be sent back to Chatters' Warehouse with the option of re-shipping or refund.
- Tracking is available through Canada Post and will indicate the estimated delivery date.
- Express and Priority shipping are usually available at an additional cost.
- Aerosol and nail polish items are not eligible for air shipping due to government regulated shipping standards.
Chatters is proud to partner with Canada Post to offer carbon neutral shipping to reduce emissions produced by shipping.
Orders are only shipped on weekdays. Orders can take anywhere from 2 to 14 business days to arrive, depending on your area. See your estimated delivery date in your cart in the shipping screen during checkout. Due to higher volume, delays may occur during the preparation & delivery of your order. We are all working hard to ship your orders as fast and as safely as possible!
While great care has been taken to ensure accuracy of all prices, descriptions, and images, Chatters reserves the right to correct errors or misprints, and adjust prices accordingly.
Chatters will not be liable for any product sold that has been damaged, rendered defective, or from any injury suffered as a result of accident, misuse, abuse, improper or inadequate maintenance of the product, or by any operation outside the normal usage parameters as described in the user instructions shipped with the product, or any other external cause.
Chatters' Return Policy
We understand that sometimes the product you purchased may not be the right one for you, and we want all of our customers to enjoy a Happy Hair experience at Chatters. If you are not completely satisfied with your purchase, we’ll do our best to help you find the right one. In-store and online purchases are able to be returned or exchanged between all Chatters locations, provided the below guidelines are met. When returning or exchanging items ordered online in-store, your online Order Confirmation must be presented. Items ordered online being returned online must be received back to our warehouse prior to the issue of a refund or replacement. Chatters will start an investigation with our postal carrier in the case of an undelivered parcel. A Chatters E Gift Card will be issued for all In-Store purchase returns sent back to our Warehouse that meet all applicable return requirements. Returns with a gift receipt will be offered an exchange for the current selling value within 30 days of the original purchase date.
RETURN TO:
271 Burnt Park Drive
Red Deer, Alberta
T4S 0K7
CA
You can return or exchange your online purchase at any of our store locations by bringing the item along with your order confirmation or receipt. Refunds will be processed directly onto your original credit card used for the purchase, and it may take up to 10 business days for the refund to appear on your account. Please note that certain items, such as final sale or personalized products, may not be eligible for return.
If you are not completely satisfied with a Chatters purchase or gift, Chatters welcomes you to return or exchange all liquid products (must be 2/3 full) with proof of purchase (in-store receipt, online order confirmation) for a full refund within 30 days of original purchase date.
Hair Tools may be returned in original, unopened packaging with proof of purchase (in-store receipt, online order confirmation) for a full refund or exchange within 30 days of original purchase date.Please contact Customer Service if there is a defected product in your online order within 30 days. For in-salon purchases, please contact the salon. Anything past 30 days cannot be replaced, returned, exchanged nor refunded.
Any applicable free items (gift with purchase) must accompany your return.As our goal is to offer the best experience for all Chatters guests, we reserve the right to limit order returns in the case we have reason to suspect misuse of our generous Return Policy (such as excessive return transactions, fraud or reseller activity).
All clearance items are final sale and may vary by location. No exchanges, refunds, or rain checks.Hair Tools with a manufacturer defect can be exchanged with proof of purchase within one year of the original purchase date, at the discretion of Chatters Hair Salon.
Personal items such as combs, brushes, nail products, polishes, cosmetics, hair accessories, hair extensions, and opened Home Hair Colour items are final sale and not returnable. Gift Cards are final sale and are not refundable and/or not exchangeable.
Online Clearance items and prices are available online only, while quantities last and are final sale. Online return costs are the responsibility of the purchaser.
Your online Order Confirmation must be presented when returning or exchanging items purchased online to one of our salon locations. You will be responsible for paying the shipping costs for returning items to our warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $59, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.We strive to ensure that all product prices displayed on our website are accurate; however, errors may occasionally occur. If we discover a pricing mistake after you place an order, we reserve the right to cancel or refuse any orders placed for incorrectly priced products, even if the order has been confirmed and payment has been processed.
If your order is canceled due to a pricing error, we will notify you as soon as possible and issue a full refund via the original payment method.
We are not obligated to honor mispriced items, and pricing errors do not entitle customers to receive products at the incorrect price. We reserve the right to update or correct pricing at any time without prior notice.Klarna is now available both online & in-store and can be used for payment of both hair products and hair services. Product purchases made with Klarna can be returned or exchanged online or in-store if Chatters Return Policy guidelines are met.
Online orders paid for with Paypal can be returned or exchanged both in-store and online if Chatters Return Policy guidelines are met.
