FAQ

PRODUCTS

Why should you buy a ceramic flat iron?

A ceramic flat iron produces negative ions which neutralize the charge, closing the hair follicle and smoothing the hair shaft. This will straighten, smooth and tame frizzy or unmanageable hair while creating shine for long-lasting results.

I can't find my favorite product anymore, can you help me?

If you cannot find your favorite product, feel free to email shop@chatters.ca and we will try our best to find that product you are looking for.

 

SERVICES

How can I find out how much it will cost to get my hair colored and/or cut?

Pricing on hair services will vary slightly depending on the geographic location. Please contact the Chatters salon in your area for pricing inquiries.

We can't give a quote for color or chemical services over the phone because there are so many factors that go into determining a price. Only a stylist has the expertise to offer you this information. We do offer free consultations and prefer to offer a quote for color and chemical services based on an in-person consultation.

Do I need to book ahead or do you accept walk-ins?

Appointments are preferred but walk-ins are also accepted as per availability.

I coloured my hair at home and don’t like the result. What should I do?

Come in to any Chatters Salon and ask for a consultation to see what our stylists can do to help you feel great about your hair.

What is the difference between a balayage and an ombre and highlights?

Highlights and lowlights are used to add colour dimension starting from the root to tip. You may have heard the term “streaks” back in the 90’s.

An ombre is used to add dimension by seamlessly melting one colour at your root to another colour at the tip. There is no harsh line where one colour starts and another one ends. The colours flow into each other. The ombre technique has one solid colour at the roots, and a different solid colour on the ends.

Balayage is a free-hand technique used by your stylist to give your hair dimension, usually somewhere in the middle of an ombre and highlights. Where highlights will show distinctive streaks of different colours from roots to tips, and ombre shows a solid colour at the roots, and a different colour at the tips, balayage takes these two techniques and marries them together. You will still have one solid colour at your roots, but the free-hand technique will place varying levels of highlights at different heights in your hair. The highlights get blended seamlessly into the root colour of the hair. In some sections, the root colour will be the same all the way down to the tips of the hair.

What is included in the price of a haircut and it is different if I just get a trim?

With every haircut at a Chatters Salon, you will be offered a wash, scalp massage, cut, blow dry and style. You may choose to decline any of the services included, but the price will remain the same. A trim or a dramatic cut do not have a different price because the same precision is required for a trim as it is for a new style cut.

Why are there different levels of stylists and why are their prices different?

We employ stylists of all levels at our salons. From Apprectices to Elite Stylist, your cost for services will reflect the level of experience your stylist has - with a senior stylist charging more than an apprentice.

How can I book my appointment?

You can book your salon appointment online, over the phone, or in person at your  local Chatters Salon.

How many times a week should I wash my hair?

While everyone’s hair is different, you should find out what works best for you by starting with every 2-4 days and increasing or decreasing washes from there. The more time you put between your washes, the longer your color will last, too!

How many weeks can you go between haircuts?

It is recommended to trim your hair once every 6-8 weeks.

 

ONLINE SHOPPING

How can I cancel or change my order?

Orders cannot be adjusted with additional or different items after it has been placed. If you made a mistake with your order, email shop@chatters.ca or call 1-877-820-9365 to have it cancelled so you can re-order. If you have received a shipping notification, it is too late to make any changes to your order - including cancellation.

Why does my billing address have to match my credit card’s registered address to process an order?

Our security systems and fraud analysis programs are set up to only approve orders that have the same billing address and registered address as the credit card that was used. This means, if your order has different billing information than what matches your credit card’s statements, it will not be approved and your order will not be processed.

Are the prices for services available online?

During the online booking process, you will be given an estimate for your service(s) chosen. This is the only place that estimates are available online.

Why are all of your prices “starting at”?

Since everyone’s hair is different - the process by which we help you reach your goal is different too. The starting price can go up if the stylist is more experienced, needs to use more product, takes more time, or uses a more specialized technique.

 

GENERAL

Can I return a product?

Chatters guarantees guest satisfaction on the products and electricals we sell.

If for any reason a retail purchase does not give complete satisfaction, the purchase may be exchanged (or store credited) within 15 days, accompanied by a receipt, and the product is more than ⅔ full (for liquids) and with all original packaging. All personal Items (such as combs/brushes, nail polish, lip conditioners, opened hair colour, hair extensions and hair accessories( and Gift Cards are considered final sale items and are not exchangeable. Please see full details on our Shipping and Returns page.

I have a donation request, who do I contact?

Please refer to our donation request form or submit via fax to 403-347-7759. Three weeks advance notice is preferred. Please be advised that some requests may be forwarded to your local salon for consideration.

How do I find out the balance of my gift card?

You can call your local Chatters Salon, email shop@chatters.ca or call 1-877-820-9365 to find out the balance on your gift card.

Can I earn/spend/lookup my Rewards online?

You can earn points on your online purchases, yes! Redemption is only available in-store at this time. To find out the points balance on your rewards card, you can call your local Chatters Salon, email shop@chatters.ca or call 1-877-820-9365.

What is Green Circle and why is there is a $2.00 charge in salon on services?

We are thrilled to announce our partnership with green circle salons to make your next visit to our salon a sustainable one! This program is funded by an environmental stewardship fee of $2.00 per salon visit. Talk to your stylist or visit Green Circle Salons to learn more.

 

Please email us at shop@chatters.ca if you have any other questions we can help you with!

Thank you for shopping with us!