How do I know which colour to choose? 

If you need assistance, we are available on live chat. Or you can send us an email to with a photo of your hair taken outside in natural light and we would love to help colour match you. You can also have an extension stylist colour match you at your nearest Chatters salon. 

Can I sleep in my extensions? 

It is recommended to remove your clip-in extensions before going to sleep.

Can I swim in my extensions? 

It is recommended to remove your clip-in extensions before going for a swim. 

What products can I use on my extensions? 

Most professional hair products are safe to use on your extensions. Do not use shampoos containing sulfates, bleach, hard bristle brushes, or any products containing alcohol.  

How often do I wash my extensions? 

Wash your hair extensions only when they look like they absolutely need it; as they are not attached to your scalp, they don't receive the natural oils as our own hair does! So there is no need to wash them as often as you wash your own hair.

What if I choose the wrong colour? 

Reach out to us at and we will be happy to help you exchange for the right colour.

Can I exchange my extensions? 

Yes! They can be returned or exchanged under our regular return policy

Can I buy Tape-In extensions online and have them installed at Chatters? 

Your extensions for your appointment can only be selected and purchased during the required extension consultation appointment. Online purchased extensions cannot be installed in-salon. 

What lengths do the extensions come in? 

18” (120g), 20” (160g), & 22” (220g) 

Are there curly/wavy and straight options? 

These come in straight option only.

Can I colour my extensions? 

Bellami Hair Extensions are 100% human hair that have gone through their own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist and Bellami Specialist at our salons. Dyeing may lead to shortening the lifespan of your extensions and cause damage if not done correctly. We also recommend not lightening or using any bleaching agents. 

Are these extensions human hair or a synthetic blend? 

They are 100% Remy human hair.

What is Remy hair? 

Remy hair is laid out in its natural direction to maximize smoothness and longevity.  

How do I care for my extensions? 

Before and after use remember to brush your extensions kindly with a soft bristle brush; make sure all knots and tangles are gone. If absolutely needed, gently wash your extensions in lukewarm water, apply a little bit of sulphate-free shampoo, rinse, and apply hydrating conditioner. Rinse thoroughly. Never comb through your extensions while they are wet and only use styling tools when they are dry. Always remember to use heat protecting spray when using styling tools such as flat irons or curling wands. Most importantly, treat your extensions with care by storing them in a dry and flat place.

My extensions are shedding – what should I do? 

Some shedding is normal, however if you find it is excessive, contact us about an exchange!  

How long do they last?  

How you care for your extensions determines how long they will lastWith the right care, your extensions can last a very long time. At minimum, they will hold their integrity for 3-6 months

Where do I find Bellami Certified stylists? 

Contact your local Chatters Salon