Products

  • A ceramic flat iron produces negative ions which neutralize the charge, closing the hair follicle and smoothing the hair shaft. This will straighten, smooth and tame frizzy or unmanageable hair while creating shine for long-lasting results.

  • If you cannot find your favorite product, feel free to email shop@chatters.ca and we will try our best to find that product you are looking for.

Services

  • Pricing on hair services will vary slightly depending on the geographic location. Please contact the Chatters salon in your area for pricing inquiries.

    We can't give a quote for color or chemical services over the phone because there are so many factors that go into determining a price. Only a stylist has the expertise to offer you this information. We do offer free consultations and prefer to offer a quote for color and chemical services based on an in-person consultation.

  • Appointments are preferred but walk-ins are also accepted as per availability.

  • Come in to any Chatters Salon and ask for a consultation to see what our stylists can do to help you feel great about your hair.

  • Highlights and lowlights are used to add colour dimension starting from the root to tip. You may have heard the term “streaks” back in the 90’s.

    An ombre is used to add dimension by seamlessly melting one colour at your root to another colour at the tip. There is no harsh line where one colour starts and another one ends. The colours flow into each other. The ombre technique has one solid colour at the roots, and a different solid colour on the ends.

    Balayage is a free-hand technique used by your stylist to give your hair dimension, usually somewhere in the middle of an ombre and highlights. Where highlights will show distinctive streaks of different colours from roots to tips, and ombre shows a solid colour at the roots, and a different colour at the tips, balayage takes these two techniques and marries them together. You will still have one solid colour at your roots, but the free-hand technique will place varying levels of highlights at different heights in your hair. The highlights get blended seamlessly into the root colour of the hair. In some sections, the root colour will be the same all the way down to the tips of the hair.

  • With every haircut at a Chatters Salon, you will be offered a wash, scalp massage, cut, blow dry and style. You may choose to decline any of the services included, but the price will remain the same. A trim or a dramatic cut do not have a different price because the same precision is required for a trim as it is for a new style cut.

  • We employ stylists of all levels at our salons. From Apprentices to Elite Stylist, your cost for services will reflect the level of experience your stylist has - with a senior stylist charging more than an apprentice.

  • You can book your salon appointment online, over the phone, or in person at your local Chatters Salon.

  • While everyone’s hair is different, you should find out what works best for you by starting with every 2-4 days and increasing or decreasing washes from there. The more time you put between your washes, the longer your color will last, too!

  • It is recommended to trim your hair once every 6-8 weeks.

Online Shopping

  • Orders cannot be cancelled or adjusted after they have been placed. 

  • Our security systems and fraud analysis programs are set up to only approve orders that have the same billing address and registered address as the credit card that was used. This means, if your order has different billing information than what matches your credit card’s statements, it will not be approved and your order will not be processed.

  • Yes, these orders can be returned through our online store only. Online orders paid for with Klarna & Paypal are not eligible for return in any of our Chatters Hair Salon locations. Klarna & Paypal options are not available in our hair salons. 

  • During the online booking process, you will be given an estimate for your service(s) chosen. This is the only place that estimates are available online

  • Since everyone’s hair is different - the process by which we help you reach your goal is different too. The starting price can go up if the stylist is more experienced, needs to use more product, takes more time, or uses a more specialized technique.

General

  • All personal Items (such as combs/brushes, nail products & polishes, cosmetics, hair accessories, hair extensions and opened Home Hair Colour items) and Gift Cards are considered final sale items and are not eligible for returns or exchanges. Please see full details on our Shipping and Returns page.

    Please contact Customer Service if there is a defected product in your online order within 30 days. For in-salon purchases, please contact the salon. Anything past 30 days cannot be replaced, returned, nor refunded.

     

  • Find your gift card balance here.

  • We are thrilled to announce our partnership with green circle salons to make your next visit to our salon a sustainable one! This program is funded by an environmental stewardship fee of $3.00 per salon visit. Talk to your stylist or visit Green Circle Salons to learn more.

Please email us at shop@chatters.ca if you have any other questions we can help you with!
Thank you for shopping with us!