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Chatters Exchange Policy

Online exchange shipping charges are the responsibility of the purchaser.


NO HASSLE CUSTOMER RETURN POLICY  Chatters guarantees guest satisfaction on every product and styling tool we sell. All in-store or online purchases are able to be exchanged between all Chatters locations, provided the following guidelines are met.


LIQUIDS:  All liquids may be exchanged only, provided that the exchange is made within 15 days of original purchase date and is accompanied by proof of purchase, such as a receipt, or alternatively, if the customer's purchase history and contact information is on file. All original components must be returned at that time (ie. original packaging and if applicable, any accompanying free product/gift*) and liquid must have a minimum 2/3 full in original packaging. If the customer is unable to find a suitable product exchange or the desired item is not in stock, a gift card in the amount of the original price paid for the original purchase product, will be issued.


STYLING TOOLS: All styling tools may be exchanged only, provided that the return is made within 15 days of original purchase date, and is accompanied by proof of purchase such as a receipt, or alternatively, if the customer's purchase history and contact information is on file. All original components must be returned at that time (ie. original packaging and if applicable, any accompanying free product/gift*). If a customer is unable to find a suitable product exchange, or the desired item is not in stock, a gift card in the amount of the original price paid for the original purchased product, will be issued.


DEFECTIVE STYLING TOOLS: Styling tools with a manufacturer defect may be exchanged within one year of original purchase date, provided they are accompanied by a receipt or alternatively, if the customer's purchase history and contact information is on file. No exchanges will be given without proof of purchase.


HOME HAIR COLOUR: Unopened home hair colour items may be exchanged only, provided that the exchange is made within 15 days of the original purchase date and is accompanied by proof of purchase such as a receipt, or alternatively, if the customer’s purchase history and contact information is on file. All original components must be returned at that time (ie. original packaging and if applicable, any accompanying free product/gift). If the customer is unable to find a suitable exchange or the desired item is not in stock, a gift card in the amount of the original price paid for the original purchased product, will be issued.


PERSONAL ITEMS & GIFT CARDS: Personal items such as combs, brushes, nail products, polishes, cosmetics, hair accessories and opened Home Hair Colour items are final sale and not exchangeable. Gift Cards are final sale and are not refundable and/or not exchangeable.


ONLINE PURCHASES : Any purchase made from www.chatters.ca may be exchanged to the Chatters Distribution Centre or any Chatters store location for exchange only, provided that the exchange is made within 15 days of the original purchase date and is accompanied by proof of purchase, such as e-mail order confirmation (electronic or paper copies are both valid as proof of purchase). Customers can find proof of purchase by using the 'My Account' link found on www.chatters.ca. All items to be exchanged must follow the same aforementioned guidelines. If the customer is unable to find a suitable exchange or the desired item is not in stock, a gift card in the amount of the original price paid for the original product purchased, will be issued. Clearance items and prices are available online only. While quantities last. All clearance items are final sale.  


Do not return any products to Chatters via air shipment. Aerosol products in pressurized containers and products containing certain chemicals are restricted to ground shipping service only.

**Applicable free items are any items listed on your order invoice as 'free' or at zero charge.

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