Salon Safety Protocols

hair salon closure


As mandated by the provincial government, our hair salons in Ontario are currently closed. At this time we anticipate reopening all locations as soon as safely possible - be sure to watch for future updates.

In the meantime, stay stocked with your favourite products with curbside pick-up at most of your local Chatters Hair Salon locations or by shopping online 24/7.


Curbside retail available only at these locations: 

All of our other Chatters Hair Salons across the country are open. Things are a little different, but we ask that you follow safely protocols to help us provide you with the safest possible experience. Click here to book an appointment and find your preferred location for store information, phone number and hours.




Updated safety protocol:

  • Services by appointment only, we will not be taking walk in appointments at this time
  • Limited Salon Services – hair services will only be offered at this time. Click here for more details
  • Pre-visit consultation - our staff will call you for a consultation before your in-salon appointment
  • Hand sanitization provided for all guests
  • Masks for employees and guests are required for all services 
  • Hand washing between every guest
  • Regular cleaning & sanitization of retail & salon area
  • Closure of salon waiting area, therefore please arrive on-time, not early, for your appointment
  • Limited number of guests to adhere to physical distancing (2m/6ft)


      Salon Service Details:

      • All employees are required to be in proper PPE including mask, apron and gloves
      • Station & sink disinfecting between each guest
      • Fresh cape provided for each guest
      • All tools are disinfected and sanitized between every guest
      • Hand washing between each guest
      • Stylists will apply a clean dry towel to all guests
      • New disposable gloves are used for each guest
      • Stylists will ensure they have a clean workstation ready before every guest & that they practice proper sanitization  

      As always, you can continue to reach us at, website live chat or at 1-877-820-9365 if you have questions or concerns.