DevaCurl Product Update

Kathy RiversFebruary 06, 2020

To any of our guests or customers who are wondering about the recent DevaCurl product reviews circulating online, check out their company statement below:

 

To our Devoted Deva Community,

Over two decades ago, DevaCurl was born from conversations with people like you and from our salons and stylists about what you wanted and needed to embrace your curls. As a result, our community has grown to include millions of Devas around the world who use our products every day. When that conversation includes product and safety discussions, we are as engaged as you are. We are committed to providing the information you need to continue to use DevaCurl with confidence.

From the beginning, all of our formulas are subject to rigorous and thorough testing such as stability, microbiological testing and repeat patch testing before DevaCurl allows any product to be manufactured. During manufacturing, a variety of testing is conducted on each batch of a DevaCurl product before it is sent out to salons and customers. This includes testing for pH, viscosity, fragrance, appearance and microbiological testing to ensure our products meet strict internal quality assurance standards and regulatory requirements before they reach the market.

Because some of our community have recently asked more questions about some of our products we have conducted additional testing at the manufacturer and warehouse level. In addition, we worked with an independent third-party toxicologist to verify the safety of these formulas. All these tests verified there are no safety issues with our products.

We don’t speculate on why some people are attributing the challenges with their curls to our products. As part of our ongoing commitment to product safety and the satisfaction of our Deva Community, we are conducting additional testing with an independent party. Please share your experiences with us at customercare@devacurl.com.

We will go above and beyond to help anyone on their curl journey.

Your DevaCurl Family

 

Still have questions? Feel free to email our customer service team at customerservice@chatters.ca! 

 

Still looking for a new curl line to try? Ouidad or Mizani at your service. We can help you find your curl care hero products to bring life into your curls! 

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