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Frequently Asked Questions

Why should you buy a ceramic flat iron?

A ceramic flat iron produces negative ions which neutralize the charge, closing the hair follicle and smoothing the hair shaft. This will straighten, smooth and tame frizzy or unmanageable hair while creating shine for long-lasting results.

Can I return a product?

No Hassle Customer Exchange Policy: Chatters® guarantees guest satisfaction on every product and electrical we sell. We have revised our customer exchange policy to reflect our satisfaction guarantee as follows:

If for any reason a retail purchase does not give complete satisfaction, the purchase may be exchanged as follows:

Styling Tools & Liquids – All liquids and styling tools may be exchanged only, provided that the exchange is made within 15 days of the original purchase date and is accompanied with a receipt, or alternatively, if the customer's purchase history and contact information is on file. All original components must be returned at that time (ie. packaging, free product, free gift). All liquids must be 2/3 full. If the customer does not want a new product immediately or if the product they want is not in stock, a gift card may be issued.

Defective Styling Tools – Styling tools with a manufacturer defect may be exchanged within one year of original purchase date, provided they are accompanied by a receipt or alternatevely, if the customer's purchase history and contact information is on file. If there is no receipt or customer purchase history on file, no exchanges will be given.

Personal Items – All personal items such as combs / brushes, nail polish, lip conditioners, opened hair colour and hair accessories are considered final sale items and are not exchangeable.

Chain-wide Policy - Customers can exchange items between all Chatters® locations, applicable to the same aforementioned guidelines.

I can't find my favorite product any more, can you help me?

If you cannot find your favorite product, feel free to email shop@chatters.ca and we will try our best to find that product you are looking for.

I want to get my hair cut. How can I find out how much it will cost?

Pricing on hair services will vary slightly depending on the geographic location. Please contact the Chatters® salon in your area for pricing inquiries.

I'd like to come in for a color service. Can you give me a quote over the phone if I describe the length of my hair?

We can't give a quote for color services over the phone. Everyone's hair is different and retail sales associates do not provide pricing on professional hair services. Only a stylist has the expertise to offer you this information. We do offer free consultations and prefer to offer a quote for color services based on an in-person consultation. Over the phone, we can quote you a price range for color services only.

Do I need to book ahead or do you accept walkins?

Appointments are preferred but walkins are also accepted as per availability.

I have a donation request, who do I contact?

Please refer to our donation request form and submit this via fax to 403-347-7759. Three weeks advance notice is preferred. Please be advised that some requests may be forwarded to your local salon for consideration.

I coloured my hair at home and don’t like the result. What should I do?

Come in to any Chatters® Salon and ask for a consultation to see what our stylists can do to help you feel great about your hair.


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